Brief by Shorts91 Newsdesk / 06:36am on 08 Feb 2024,Thursday India
Budget airline IndiGo faces criticism after Shaadi.com CEO Anupam Mittal slammed the carrier for its "inhumane" treatment of passengers. Mittal revealed significant delays on two flights, alleging passengers were kept waiting on the tarmac to cut costs and denied refunds. IndiGo apologized, attributing a 30-minute delay to traffic congestion and a two-hour delay to a medical emergency. The airline assured it values passengers' time and understands the impact of such delays on travel plans. Despite the apology, the incident adds to a surge in complaints against IndiGo, highlighting ongoing challenges for the carrier in maintaining customer satisfaction.
